
About Pendrick
We provide healthcare organizations and their partners flexible solutions that quickly improve cash flow for patient receivables in collections, from fresh debt to aged accounts typically several years old. Our robust compliance program and proprietary data-driven insights allow us to deliver exceptional financial outcomes while operating with the highest quality standards.
As one of the most tenured partners in the industry, we recognize the importance of your patient relationships, and are dedicated to providing an exceptional experience based on courtesy and respect. Pendrick’s third-party collections servicing is conducted through our affiliates and agency partner network of licensed debt collectors.
Differentiated Solutions for Today's Challenges
With nearly half of self-pay patient balances going unpaid (1), our unique suite of solutions helps healthcare organizations address financial challenges related to delayed and non-performing patient receivables. Leveraging insights from over 110 million owned accounts, we provide data-driven solutions tailored to each client's needs and portfolio to maximize liquidation across the revenue cycle.
How We Drive Better Outcomes
A Patient-Friendly Approach
- A+ Better Business Bureau Rating
- Complaint rates under .001%, significantly outperforming national complaint rates for debt collection
- We never sue patients
- We never re-sell accounts, ensuring our high standards are maintained
Robust Compliance and Risk Reduction
- Strict internal and external compliance controls
- HIPAA certified
- Payment Card Industry (PCI) compliant, an additional safeguard for patient data
- Regular audits of network agencies ensure adherence to Pendrick's high standards and operating procedures
Deep Industry Experience
- 20+ years experience in patient debt acquisition and revenue cycle management
- $450+ million deployed to healthcare organizations
- $55+ billion in receivables under management
Data-Driven Insights
- We optimize collections via robust AI and machine learning applied to over 110 million unique accounts
- Collection strategies are tailored to each client based on our proprietary scoring model that incorporates 24 attributes related to propensity to pay
- We continuously refine performance with real-time dashboards and reporting that offer actionable insights
Deployed to healthcare clients
Receivables under management
Unique owned accounts
Years of patient receivables management experience